Frequently Asked Questions
We have no minimums. From just chair covers or table linens to decor for an entire event, no order is too big or too small. If we have it available, we would be more than happy to rent it to you.
Regardless of the choice to get full decor and design or if you are wanting to do it yourselves, Pure Creations Events & Design is pleased to offer delivery of the items to your location. Delivery is free for orders over $500 in the Lakeland area. Orders under $500 will have a $25 delivery free. If you are outside the Lakeland MD, please contact us for delivery information. We are located just outside of Bonnyville, on Moose Lake.
Most of our rental prices are based on weekend rentals. As most events happen over the weekend, typically items are picked up or dropped off on Friday and returned on the Monday. However, we are more than happy to assist with special requests so depending on client needs extra time can be arranged, please contact us for details.
Yes, we offer full décor packages which include set up and take down packages as well as delivery and pick up, or we have a custom setup and take down fee which you can add to your decor rental order. Prices vary, so please inquire for more details.
We are located in Bonnyville, Alberta.
Typically, We will service the Lakeland MD. Such as Bonnyville, Cold Lake, St. Paul, Elk Point areas. However, we are pleased to offer services in both Edmonton and Calgary, we’d also be more than happy to help in any other location, so please contact us for more information.
We would be happy to get all the required information from you to provide you with a quote all you need to do is fill out the contact us form, call or email us.
Once you have made a final decision on the items you want, we put together a contract for your review. Upon signing the contract, 50% of the total balance must be paid in order to hold your items for your date. 2 weeks prior to your event, we will finalize the order making sure any small changes have been made and take the final remaining payment. In most cases a credit card is required to be kept on file for any damaged or lost items. Payments in most cases are non-refundable.
We work on a first come, first serve basis. No items are guaranteed until we have both a signed contract and your deposit. We always highly recommend that as soon as you have made your final decision, you place your order and leave your deposit to guarantee you get what you want. At times, decor items can go quickly.
Yes, this is done by keeping a credit card on file. Once an order is returned we will inspect for any damaged, broken or missing items to make sure everything is in order.
We accept payment in the form of cash, eTransfer or Credit Card. In most cases, a credit card is required to provide a damage deposit until all returned items have been inspected.
It rarely happens, but if this is the case please bring it to our attention, provide us with evidence of the price discrepancy, and we would be happy to match the price if we can.
Yes, most likely we can! Our rental collection is always growing; however, if we don’t have what you’re looking for, we would be happy to do our best to find it for you.
Absolutely, we actually highly recommend it! There is nothing worse than finding out on the day of your event that something doesn’t work. We keep a list on hand of all venue location, their table sizes and types of chairs. And if you’d like to see for your self we would be more than happy to assist with a fully set up table so that you may see what your items will look like at the venue.
We will honor refunds less 25% of the deposit if you decide to cancel up to 180 days before your event. If within the 180 days, the full deposit will be retained. If the contract is cancelled within the last 2 weeks prior to the event, the full order amount will be retained.
During the rental period if any items are damaged or broken please contact us so we may be able to assess the damage and determine whether the item can be repaired. Customers are responsible for rental items from time of delivery until they are returned to us. All items are inspected and counted upon return. Damaged items include but not limited to mildew, burns, stains, tears and breakage will be charged a damage fee at (3X) rental cost. All damaged items must be returned. Items lost or not returned will be charge at the rate of (4X) rental cost. Under no circumstances are you allowed to wash the linens.
Generally we start with email, phone or skype to determine your needs. However, we are more than happy to do an in person consultation and/or a mock up at a request. We are here to make your day flawless and as stress free as possible. We will work with you to find a style that suits you best, and theme that incorporates your style, design and color palette for your special event.
2 Weeks prior to your event. Prior to final payment so that we may make final adjustments to your contract and bill correctly. Any changes after the 2 weeks prior such as last minute RSVP’s are not guaranteed but as long as items are available they can be added to order and will be billed separately. No refunds will be given for lower numbers.
We wash all dishes, glassware and linen upon return. We do ask that you scrape or rinse the dishes free of any food. . We ask that you do not wash any linens.
Most food stains will not incur extra charges. There will be an extra cleaning charge for any wax, excessive grease, grass, ink and/or hard to remove stains. We will charge a replacement fee for any linen that has burn and/or staple holes, mildew, permanent stains, and any missing linen or laundry bags. Please do not attempt to launder any linens on your own as this may cause any stains to become permanent.
We do our best to ensure your order is complete. If you discover missing or damaged items upon receipt please contact us immediately so that we can make a note on your account and make arrangements to replace the items if desired. Many factors can contribute to items being lost or damaged during an event. We cannot accept disputes after an event is over.
If you have missing or damaged items upon return, you will be informed as soon as possible after your event. If any missing items can be located after the event, we ask that you try to return them within 48 hours. Damaged items include but not limited to mildew, burns, stains, tears and breakage will be charged a damage fee at (3X) rental cost. All damaged items must be returned. Items lost or not returned will be charge at the rate of (4X) rental cost. Under no circumstances are you allowed to wash the linens.
Any Rentals that are returned late will be charged a penalty of $150 per day that they are late.